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Taxback.com Terms and Conditions
- TAXBACK.COM guarantees that it will use its best endeavours to organise any due refund of income tax for people who have worked in any of the countries advertised on www.taxback.com
- Taxback.com will organise the refund of the maximum amount possible based on the information and documentation provided by its customers and in line with the legal entitlements and obligations of the customer within the tax law of the country from which the tax refund is being reclaimed.
- Where there is a change in the applicable tax law in the country from which the tax refund is being reclaimed, or in the interpretation or implementation of the rules and laws by the tax authorities of that country, Taxback.com will meet its commitment to organise the refund to the degree allowed by the law, interpretation and implementation by the tax authority in that country. The decision of the exact value of any refund due or amount owed is the decision of the relevant Tax Authority.
- Taxback.com will provide the refund as expediently as possible, subject to the provision of the necessary documents by the customers and the efficient processing of the refund application by the relevant tax office.
- in case of Australian tax refunds, the turnaround commitment can only begin for the 2008 tax year once the Australian Tax Office begins processing 2008 returns. This is normally the first or second week in July 2008. Please note that the 2 weeks turnaround is based on the average processing time of the ATO in previous years. If the ATO has huge volumes they may not be able to meet the normal turnaround times. The 2 weeks turnaround for customers is based on the assumption that the tax office process the refund in 5 or less days
- TAXBACK.COM is not responsible for the refund of tax where:
- the customer has provided information which is false, inaccurate, incorrect, insufficient or misleading in any way;
- the customer has already received a refund;
- the customer has already applied for a refund, either directly or through another person, natural or legal;
- the customer owes money to the tax authority.
- the tax authority has different information on its system than that provided by the customer
- the tax authority information leads to a decision that the customer is not due a refund. Where there is a possible case for appeal within the law, such measures will be taken by Taxback.com, where the customer information enables it to do so.
- Taxback.com will endeavour to help the customer resolve these issues, provided it receives all necessary information and instruction from the customer.
- When the customer signs a Power of Attorney permitting Taxback.com to organise his/her refunds, he/she is agreeing to pay the fee to Taxback.com for the organisation of the refund. If the customer has signed a Power of Attorney authorising Taxback.com to organise his/her refunds, and has, with or without his or her knowledge, applied or authorised any other person, natural or legal, to organise the same refund, he/she will owe Taxback.com the fee for the organisation of a refund, notwithstanding that the customer has obtained a refund otherwise than with the assistance of Taxback.com.
- When the customer submits a registration on the Taxback.com website and he/she ticks the box agreeing that Taxback.com should organise its refunds, this is accepted in lieu of a physical signature as an authorization by the customer to Taxback to proceed and organise his/her refund and that the customer agrees to pay the fee as per point 7 above.
- If the relevant Tax Office, sends the due refund to the customer directly, rather than to Taxback.com, the customer still owes the processing fee in full to Taxback.com for the service rendered, which resulted in the issuing of the refund.
- If the customer does not pay this fee, pursuant to Clause 7 (b) on a voluntary basis or on request from Taxback.com, Taxback.com reserves the right to:
- Take legal action to pursue the customer for the fee due
- Publish the name of the customer as a Bad Debtor in the local newspaper, on the Taxback.com website and other media if the fee has not been paid within the rational terms given.
- Report the customer as a Bad Debtor to the relevant financial institutions in the country of the customer.
- Where Taxback offers the customer a fast track method of submitting the relevent forms and documents in one step, and the customer signs all forms, this means the customer has agreed and authorised Taxback to file his/her return and organise any refund due. On receipt of all the forms and the documents, Taxback will confirm the estimated refund value per email. As the customer has already authorised Taxback to organise the refund, Taxback will proceed to file the return, unless Taxback receives a written revocation from the customer by email within three working days after sending this estimated refund amount to the customer. A customer needs to send such revocation to Taxback in writing by email and receive confirmation from Taxback that it has been received.
- All emails to the customer will be sent to the email address provided by the customer at registration. Taxback will expect that the customer will ensure there is sufficient space in his/her inbox to receive all emails and that the customer checks his/her email regularly - regularly being about three times a week.
- Taxback.com has a minimum fee for each tax refund application. Depending on the tax country from which the refund is being organised, a contingency fee is charged where the refund amount is above the minimum fee amount. For information about the fees, email fees@taxback.com. Taxback.com will provide information of the fee applicable per application per tax country.
- For additional value-added services provided by Taxback.com to the customer, additional fees will be charged to cover associated administrative and management costs. Such additional services include, but are not limited to, document retrieval, personal number (e.g. SSN, PPS, NIN, TFN) verification, residency and non-residency document organisation where relevant, amendment preparation for previous returns, and certain payment options. For information about the fee for the additional services rendered for an individual case, the customer should email fees@taxback.com. Taxback.com will provide information of the fee applicable per customer case.
- Taxback.com will send the refund to the customer as agreed per communication with the customer.
- Depending on the tax being refunded, the usual method is by cheque or bank transfer.
- Where Taxback.com receives the money from the tax office, it will deduct its fee, plus necessary tax, from the amount sent to the customer.
- In the case of German tax refunds, the customer will pay the fee and necessary tax in advance and the cheque is sent in full to the customer by the tax authorities.
- Taxback.com has no control over the fees charged locally by banks in cashing the cheque. Taxback.com has developed different payment methods in many markets in order to offer the customer a choice. Taxback.com will inform the customer, to the best of its knowledge, what the local charges are by local banks. Taxback.com will not be liable for any changes in local bank charges, any currency exchange rates by the banks or any time period that the bank takes to cash the cheque. Taxback.com will apply an administration fee for the provision of additional payment options, which are highly administrative in nature. Taxback.com informs the customer when the choice of payment option is offered.
- Some refund entitlements of the customer are not issued by the Tax Authorities in the form of a cheque, for example they are reimbursed by decreasing the tax liabilities or other financial liabilities of the client. Where such refund entitlements are organized by Taxback.com, the total financial benefit to the customer arising from the work of Taxback.com will be used as the basis for the estimation of the fee due.
- The Taxback.com estimator is an estimation tool only. It should be used solely for the purpose that it is intended. All estimations provided by the Taxback.com online estimators are an indicator of what the customer may be entitled to based on the information inputted by the customer. Final amounts due to the customer will depend upon the information and data on actual documents submitted, the information made available and the decision of the Tax Office.
- Unless requested to do otherwise by the customer, Taxback.com will advise current and past customers of:
- all new refunds that they may be entitled to as and when information becomes available from the respective tax authorities;
- all new services that they may avail of with Taxback.com;
- all new services offered by Taxback.com and associated companies.
- From time to time, Taxback.com may amend or add to these Terms and Conditions should the need arise. Such changes will be posted on the web-site termsandconditions and customers are advised to check it regularly to receive these updates.
- The submission of a registration to Taxback.com, by web, post, hand, fax, or email, constitutes agreement to these Terms & Conditions, including amendments thereto, by the customer.
- TAXBACK.COM ensures that all client information is held as private and confidential.
- Should the customer at any time like to query the quality of service delivered, he/she is invited to email us at CustomerQueries@taxback.com. We will guarantee that the email will be replied to within 48 hours.
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